SMS Terms & Messaging Terms

These SMS Terms & Messaging Terms ("SMS Terms") govern your participation in text messaging programs operated by Flowpoint Marketing, LLC d/b/a ALTITUDE by Flowpoint Marketing ("Flowpoint," "ALTITUDE," "we," "us," or "our"). These SMS Terms supplement our Terms of Use and Privacy Policy. If there is a conflict between these SMS Terms and our general Terms of Use, these SMS Terms control solely with respect to the applicable text messaging program.

1. Program Description

ALTITUDE may send text messages in connection with its website, software, trial offerings, subscriptions, demos, appointments, onboarding, account activity, billing, support, product updates, service notifications, reminders, and, where permitted and where you have opted in, marketing or promotional communications.

Text messages may be sent using automated technology, but message timing, delivery, and availability may vary based on your wireless provider, device, network conditions, and other factors outside our control.

2. Your Consent to Receive Text Messages

By providing your mobile number and opting in to receive text messages from ALTITUDE, you expressly consent to receive recurring or non-recurring text messages from or on behalf of ALTITUDE at the number you provided, including transactional, informational, operational, support, and, where you have opted in, marketing or promotional messages.

Your consent to receive marketing text messages is not a condition of purchase, subscription, or use of the Services where prohibited by law. If you register a number on behalf of a business or another person, you represent and warrant that you are authorized to provide that consent for the number provided.

3. Message Frequency

Message frequency varies. You may receive messages based on your account activity, form submissions, support requests, appointments, trial or subscription status, product usage, or marketing preferences.

4. Message and Data Rates

Message and data rates may apply to messages sent to you from us and to messages you send to us. Charges are determined by your wireless carrier and your mobile plan.

5. Opting Out

You can opt out of SMS messages from a given ALTITUDE messaging program at any time by replying STOP to a message from that program, where supported. After we process your opt-out request, you should receive a confirmation message, and you should no longer receive further text messages from that program except as permitted by law or necessary to honor your request.

Opting out of one messaging program or one number may not automatically opt you out of separate programs, numbers, or communications channels. If you later opt in again, text messaging may resume.

6. Help and Customer Care

For help with an ALTITUDE messaging program, reply HELP to a message from that program, where supported, or contact us at support@runaltitude.com.

7. Carrier Disclaimer; Delivery Not Guaranteed

Wireless carriers are not liable for delayed or undelivered messages. Actual message delivery is subject to effective transmission by your carrier or network operator and may be impacted by factors beyond our control.

We do not guarantee message delivery, timeliness, availability, or compatibility with all carriers, devices, handsets, operating systems, or jurisdictions.

8. Eligibility and Supported Regions

You must be at least 18 years old or otherwise able to form a binding agreement under applicable law to participate in our messaging programs. Messaging programs may not be available in all areas, on all carriers, or for all devices.

9. Privacy

Your use of ALTITUDE messaging programs is also subject to our Privacy Policy.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

10. Acceptable Use

You agree not to misuse ALTITUDE messaging programs, including by providing a number you do not control or have authority to use, attempting to interfere with the messaging service, or using the messaging service in violation of applicable law.

11. Changes to Messaging Programs or These SMS Terms

We may modify, suspend, or terminate any messaging program or update these SMS Terms at any time. If we make material changes, we may provide notice by updating the "Last updated" date above, posting the revised SMS Terms, or by other reasonable means.

Your continued participation in a messaging program after updated SMS Terms become effective constitutes your acceptance of the revised SMS Terms.

12. Termination

We may suspend or terminate your participation in any messaging program at any time, with or without notice, if we reasonably believe your participation violates these SMS Terms, our Terms of Use, applicable law, carrier requirements, or creates legal, reputational, or operational risk.

13. Governing Terms; Disputes

These SMS Terms are incorporated into and governed by our Terms of Use, including any applicable disclaimers, limitations of liability, indemnity obligations, arbitration agreement, class action waiver, and governing law provisions, except to the extent a specific provision in these SMS Terms applies directly to a messaging program.

14. Contact

If you have questions about these SMS Terms or an ALTITUDE messaging program, contact:

Flowpoint Marketing, LLC
Email: support@runaltitude.com
Legal: legal@runaltitude.com