HVAC playbook
No-cool lead to approved repair
What breaks
A heat-wave lead hits voicemail, a web form, or a Google Ads call extension. Dispatch answers from memory, the tech gets a partial note, and the customer asks three times whether the appointment and estimate are confirmed.
How ALTITUDE changes the chain
ALTITUDE captures the source, threads the first conversation to the contact, assigns the job, schedules the visit, sends the estimate, and keeps the invoice path visible on the same record.
Office sees
- Lead source, owner, SLA task, and appointment status.
- Estimate, approval status, invoice, and payment handoff.
- Review request readiness once the job closes.
Customer sees
- Appointment details and arrival expectations.
- Estimate review and approval state.
- Invoice and payment status in the branded portal.
Where the branded portal matters
The portal matters when the homeowner needs one trusted link for the appointment, quote, invoice, and payment status instead of another phone call.