Business texting
Text customers from your business number, not your cell.
We set up your business number and file the carrier registration. Your team texts from one shared inbox, missed calls get a text back on their own, and every thread stays on the customer's record.
- Outbound texts a month included, by plan
- 500 to 5,000
- Customer replies never count
- Free
- For 1,000 more texts when you need them
- $20
- Usual time for carrier approval
- 1 week
Watch it work
The caller gets a text before they call the next shop.
A call you miss gets a text back from your business number right away. The customer replies with what's wrong, the thread opens in your inbox, and your office answers with a time.
01 · Your number
A real business number, set up for you.
Pick a local number by area code. We file the carrier registration that business texting requires and show you where it stands, in plain words, until it's approved.
- Choose a number in your area code, right in settings.
- Registration is filed for you, with a clear status while carriers review it.
- If a carrier asks for a fix, settings tells you exactly what to change.
- Keep the number customers already call and forward missed calls to ALTITUDE, with step by step codes for your carrier.
- A test call confirms the forwarding works before you rely on it.
02 · Missed calls
Miss the call, keep the customer.
Turn on text back and every missed call gets your message within seconds. You write the wording once.
- Your own message, with the caller's first name and your business name filled in.
- Send it right away or after a short delay.
- The call and the text land in one thread on the lead.
- Voicemails show up in the thread with a transcript and a play button.
- A follow-up task keeps the callback from slipping.
03 · The team inbox
One inbox for the whole office.
Everyone works from the same list, so the customer gets one answer instead of two or none.
- Send new calls and texts to one person or share them with the team.
- Each conversation stays with whoever replies first, so two teammates don't answer the same customer.
- Suggested replies and quick replies for the answers you type all day.
- Photos come through in the thread, and links show a preview.
- Mark a thread resolved when it's done. It reopens by itself if the customer writes back.
- The lead, its stage and the next task sit beside the conversation.
04 · Texts that send themselves
The updates customers expect, without the typing.
Texting is for more than conversations. The rest of ALTITUDE uses the same number to keep customers in the loop.
- On my way texts with a live tracking link when the tech heads out.
- Invoice links the customer can open and pay from their phone.
- Review requests after the job is done or the invoice is paid.
05 · Staying compliant
Consent and opt-outs are built in.
Carriers are strict about business texting. ALTITUDE handles the parts that get numbers blocked.
- Reply STOP opts a customer out, and ALTITUDE stops texting them.
- Text consent is recorded on the contact, with a switch your team can see.
- Lead forms can collect text consent with the right wording.
- Your texting terms page is ready to link from your website.
What you stop paying for.
Texting is part of ALTITUDE, tied to the same customer record as everything else.
- A separate texting appTexts live with the lead, the schedule and the invoice, so nobody copies numbers between tools.
- Personal cell phonesCustomers text the business, not one employee, and the history stays when someone leaves.
- A missed-call text back add-onText back is a switch in settings, included with your number.
Everything texting does.
Your number, registration and text back come with the phone package ($99 once on monthly plans, free on yearly).
Number and setup
- Local business number by area code
- Carrier registration filed for you
- Registration status and fix steps
- Call forwarding guide by carrier
- Test call check
- Texting terms page for your website
Conversations
- Two-way texting from the inbox
- Missed-call text back
- Voicemail with transcript and player
- Photo messages
- Link previews
- Suggested and quick replies
- Resolve and reopen
Team and rules
- Send to one person or the team
- Conversation stays with first replier
- Lead and next task beside the thread
- STOP opt-out handling
- Consent recorded on the contact
- Texts used this month shown in settings
Business texting, in plain English.
Still wondering? Ask the people who built it.
How many texts are included?
Each plan includes outbound texts every month: Starter 500, Professional 2,000, Business 5,000. Customer replies don't count. A long text counts once for each part the carriers bill it as, which is up to 160 plain characters, fewer with emoji or once it runs long. If you need more, 1,000 texts are $20, bought in the app. Nothing is billed automatically.
What does the phone package cost?
$99 once on monthly plans, and free on yearly plans. It covers your business number, the carrier registration for texting and the AI receptionist.
How long until I can text customers?
Carriers have to approve every business before it can text. We file the registration for you, and approval usually comes within the first week. Settings shows the status the whole time.
Can I keep my current business number?
Yes. Keep the number customers already call and forward the calls you don't answer to your ALTITUDE number. Callers you miss get a text back from the ALTITUDE number, and the conversation continues there.
Does the customer know they're texting software?
No. They text your business number like any other number. Your team's replies come from that same number.
What happens when a customer replies STOP?
They're opted out and ALTITUDE stops texting them. If they text START later, they're opted back in.
Your next customer is about to call.
Be the shop that answers. Free for 30 days, and we do the setup.