AI receptionist
The phone gets answered. Every time.
When your team can't pick up, the receptionist does. It answers in a natural voice, books the visit from your open times, takes a message or puts the call through, and leaves the whole story in ALTITUDE.
- Answers any time, or only when you're closed
- 24/7
- Minutes a month included with the phone package
- 30 to 300
- Voices to choose from
- 4
- For 100 more minutes when you need them
- $19
Watch it work
A missed call that books itself.
Your team is on a roof or under a sink. The call rings them first. Nobody picks up, so the receptionist answers, finds an open time and books it. You get one alert with what happened.
CallerMy water heater quit this morning. Can someone come today?
ReceptionistSorry about that. I have an opening today from 1:00 to 3:00. Want it?
CallerYes, please.
ReceptionistYou're booked. We'll text you when the tech is on the way.
- Visit
- Today 1:00–3:00 · Luis O.
- Reason
- Water heater, no hot water
- Saved
- Summary and recording
01 · Answering
It answers when you can't, on your terms.
Calls to your ALTITUDE business number can ring your team's phones first. If nobody answers, the receptionist picks up instead of voicemail.
- Choose any time nobody picks up, or only outside your business hours.
- Ring up to 10 teammates first, for 10 to 40 seconds, before it answers.
- Write your own greeting or use the standard one with your business name.
- Pick from four voices and play a sample of each before you save.
- Callers hear a recording notice if you turn it on. It is on by default.
02 · Knowing your business
It only says what you told it.
You fill in four plain boxes: what you do, where you work, prices and policies, and common questions. The receptionist answers from those and nothing else. When it doesn't know, it takes the caller's details for your team.
- What you do, including the work you turn down.
- Where you work: towns, counties or how far you travel.
- Prices and policies, limited to what you're happy for customers to hear.
- Common questions with your answers, such as insurance work or warranties.
- The website chatbot answers from the same four boxes, so you write them once.
03 · Booking and transfers
It books the job or gets a person.
The receptionist can book straight from the open times on your online booking page. If you would rather call people back yourself, set it to take the details only.
- Books a visit for one of your services in an open time, the same times your booking link shows.
- Or takes the name, address, reason and a good callback time.
- Transfers to a number you choose when a caller asks for a person.
- You describe what counts as urgent, such as a burst pipe, and those calls go through too.
04 · After the call
Every call leaves the whole story.
You don't have to listen to voicemail to find out what happened. Each call is written up and filed where your team already works.
- A summary goes into the caller's conversation, next to their texts.
- New callers become leads on their own, with their name filled in.
- Your team gets one alert: booked a visit, took a message, put a call through or answered a question.
- Calls that need a callback create a task so nobody forgets.
- The recording is saved with the call.
What you stop paying for.
The receptionist is part of the phone package, not a separate subscription.
- An answering serviceCalls are answered by a receptionist that knows your services, your area and your open times.
- VoicemailCallers talk to something that can book them, so fewer hang up and call the next shop.
- A separate AI phone toolCalls, texts, leads and the calendar are already in one place, so nothing has to be wired together.
Everything the receptionist does.
Included with the phone package ($99 once on monthly plans, free on yearly).
On the call
- Natural voice, four to choose from
- Custom greeting
- Answers questions from your business details
- Books visits from your open times
- Takes messages with callback details
- Transfers to a person or for emergencies
- Recording notice for callers
When it answers
- Any time nobody picks up
- Or only outside business hours
- Rings your team first, 10 to 40 seconds
- Up to 10 teammates in the ring group
- One switch to turn it on or off
After the call
- Summary in the caller's conversation
- Call recording saved
- New callers added as leads
- One alert for your team per call
- Callback task when one is needed
- Minutes used shown in settings
AI receptionist works with
- Business textingThe same business number texts customers back and keeps every thread on the lead.
- Website chat and chatbotThe chatbot answers website visitors from the same business details.
- SchedulingVisits the receptionist books land on the crew calendar.
- ConversationsCall summaries sit in the same thread as texts, email and chat.
AI receptionist, in plain English.
Still wondering? Ask the people who built it.
How much does the AI receptionist cost?
It comes with the phone package, which is $99 once on monthly plans and free on yearly plans. Minutes are included each month by plan: Starter 30, Professional 100, Business 300. If you need more, 100 extra minutes are $19, bought in the app. Nothing is billed automatically.
Do I need my own OpenAI key for it?
No. The receptionist runs on ALTITUDE's phone system, so there is no key to set up and no separate AI bill.
Can I keep the number my customers already call?
Yes. Keep your number and forward the calls you don't answer to your ALTITUDE business number. Settings walks you through the forwarding code for your carrier and a test call.
What happens if it doesn't know the answer?
It doesn't guess. It answers only from the details you wrote. When a caller asks something else, it takes their name, number and what they need, and your team gets an alert and a callback task.
Can callers still reach a real person?
Yes. Turn on transfers and give it a number. A caller who asks for a person is put through, and so is anyone whose call matches what you described as urgent.
Does it tell callers the call is recorded?
Yes, by default. You can turn the notice off, but some states need both sides to agree to a recording, so check your state's rules first.
Your next customer is about to call.
Be the shop that answers. Free for 30 days, and we do the setup.