Delete Your Account

This page is for ALTITUDE accounts, made by Flowpoint Marketing, LLC, whether you use the iPhone, iPad or Android app or the web app. If you have the phone app, you can delete your account there in a minute. Otherwise, or if you'd rather, ask us to delete it with the form below.

Delete it in the phone app

Or ask us to delete it

You can also email privacy@runaltitude.com from the address you sign in with.

What gets deleted

• Team members: your sign-in, profile, phones, push alert tokens and personal settings, right away. Work you did for the business, such as jobs, notes and messages sent to its customers, stays with the business as its records. A few things have to be handed over first, and the app tells you which: if you are the only admin while others still use the business, make someone else an admin; if you pay for the plan, contact us to move billing to someone else; and finish anything still open, such as teacher pay to settle.
• Business owners: if you are the only owner and other people still use the business's account, make one of them an owner first.
• The last person on a business's account: deleting your account closes the business. Its plan is set to end at the close of the period already paid for, with no further charges, the account closes right away, and its data (customers, jobs, estimates, invoices, messages and files) is deleted within 90 days.
• Customers: your sign-in to that business's portal, your sessions, push alert tokens and portal settings, right away. Each business you use is a separate sign-in. The business keeps its own records of the work it did for you, such as invoices and visits; ask the business if you want those deleted too.

Signing out also clears everything the app saved on your phone.

What we keep, and for how long

• payment and tax records we must keep by law, for as long as the law requires;
• a record that you asked for deletion and when, to show we did it;
• for team members, your name next to what you did in the business's activity log, until the business's records are deleted; and
• backups, which roll off within 90 days.

Requests sent from this page get an answer within 5 business days. Once you confirm, your sign-in and personal details are deleted within 30 days; a closed business's records follow within 90 days of its account closing, as above. More detail is in our Privacy Policy. For data from Facebook, Instagram or Google that a business connected, see our data deletion instructions.