Win back old leads
The work you already paid to find is still sitting in your list.
ALTITUDE keeps a list of people worth another call: the ones who said not now, past customers you haven't spoken to in months, and leads that went quiet. Each one comes with the reason it's on the list.
- After "not now", they come back on the list
- 30 days
- Past customers with no contact get a check-in
- 180 days
- Do Not Contact and archived people never show
- Skipped
Watch it work
An old lead, back in play.
Someone who said "not now" a month ago shows up on the list. One text later they're a live lead again.
Text to Tom Hill
Hi Tom, it's Dana at Ridgeline. Still thinking about the new furnace before winter?
01 · The list
Who to call, and why.
You don't build this list. ALTITUDE does, from what's already in your contacts and conversations, and puts a plain reason next to each name.
- Said "not now" and 30 days have passed.
- A past customer you haven't been in touch with for 180 days.
- A cold contact after 60 days.
- No activity at all for 90 days.
- A follow-up that's past due.
02 · One step
Reach out without hunting for the number.
From the list you can start a text, set a follow-up for later or turn the contact into a live lead on your pipeline.
- Start a text conversation from the list.
- Schedule a follow-up and it shows up on the day.
- Turn a contact into a lead on any board.
- Open the full history first if you want the backstory.
03 · Respectful
It leaves alone the people who asked to be left alone.
Anyone marked Do Not Contact never appears. Neither do archived contacts. Mark someone "not now" and they drop off until enough time has passed.
- Do Not Contact is always honored.
- "Not now" snoozes someone instead of losing them.
- You send every message yourself. Nothing goes out on its own.
04 · The count
You'll see how much is waiting.
Reporting shows how many old leads are worth a call right now, next to replies waiting and invoices past due.
- "Old leads worth a call" on the reporting page.
- Tap the count to open the list.
What this takes off your plate.
Win back is part of every ALTITUDE plan.
- Scrolling old texts in a slow weekThe list is already made, with the reason for each person.
- Exporting a list to sort by dateTime since last contact is worked out for you.
- Buying more leads firstStart with the people who already know your name.
Everything in win back.
Everything Win back old leads does today, on every plan.
Who shows up
- "Not now" after 30 days
- Past customers after 180 days
- Cold contacts after 60 days
- No activity for 90 days
- Follow-ups past due
What you can do
- Start a text
- Schedule a follow-up
- Turn into a lead
- Open the contact or lead
Who never shows up
- Do Not Contact
- Archived contacts
- People snoozed with "not now"
Win back old leads, in plain English.
Still wondering? Ask the people who built it.
Does ALTITUDE message these people for me?
No. It gives you the list and the reason. You decide who to contact and you send the message.
Can I send one email to all my past customers?
That's a different tool. Email campaigns let you pick past customers, for example people who haven't paid an invoice in a year, and send them one email with an unsubscribe link.
What if someone asks me to stop?
Mark them Do Not Contact. They won't appear on the list again.
Where do I find the list?
Under Conversations in the menu, and from the "Old leads worth a call" count on the reporting page.
Your next customer is about to call.
Be the shop that answers. Free for 30 days, and we do the setup.