Refund and Cancellation Policy
Last updated: November 12, 2026
This page explains how the free trial, cancellation and refunds work for ALTITUDE, a product of Flowpoint Marketing, LLC. It is part of our Terms of Use. If the two ever disagree, the Terms of Use control.
The short version
- You get 30 days free. You are not charged during the trial.
- You can cancel anytime. If you cancel before the trial ends, you pay nothing.
- Once a paid plan starts, fees are non-refundable. Canceling stops future charges.
1. Free trial
New accounts start with a 30-day free trial. The trial is how you decide whether ALTITUDE is right for your business before you pay for it, which is why we do not offer a money-back guarantee after a paid plan begins.
The price you will pay after the trial, and how often you will be billed, is shown at checkout before you start.
2. How to cancel
You can cancel at any time, during the trial or after it:
- sign in at app.runaltitude.com, open your plan and billing page, and choose to cancel; or
- email support@runaltitude.com from the email address on your account and ask us to cancel.
There is no contract and no cancellation fee. When you cancel a paid plan, it stays active until the end of the month or year you already paid for, and then it does not renew. You are not charged again.
3. Refunds
Fees are non-refundable once a paid plan starts. This applies to monthly and yearly plans, extra people on your plan, one-time setup fees, and add-on packs. We do not give refunds or credits for part of a billing period, for time you did not use, or for a yearly plan canceled before the year is up.
There are two exceptions:
- Billing mistakes. If we charged you twice or charged the wrong amount, tell us and we will correct it.
- Where the law requires it. If the law where you live gives you a right to a refund, we honor it.
4. What happens to your data
Canceling does not delete your account data. To have your data deleted, see our data deletion instructions.
5. Questions
If something on your bill looks wrong, or you have a question about this policy, email support@runaltitude.com. Please reach out to us before disputing a charge with your bank so we can sort it out quickly.